EMRE IMPORT AND EXPORT LTD
24 Oxford Road North, London, England, W4 4DH
Domain: emrefoodservice.com

At EMRE IMPORT AND EXPORT LTD (“we,” “us,” or “our”), protecting your privacy and safeguarding your personal information is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our customers, website visitors, and business partners.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect and process the following types of personal information:

A. Information You Provide Directly

• Contact Details: Name, email address, phone number, and mailing address.
• Account Information: Login credentials and user account details.
• Payment Details: Billing information, including credit/debit card details or bank account information.

B. Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Details about your interactions with our website, including pages visited, time spent, and links clicked.

C. Information from Third Parties

We may receive information from third-party sources, such as business partners or public databases, to supplement our records.

2. How We Use Your Information

We use personal information for the following purposes:

1. Service Delivery:

   • To process orders, deliver products, and manage customer accounts.
   • To communicate with you regarding your purchases or inquiries.

2. Marketing and Promotions:

   • To send promotional materials and updates, subject to your consent.

3. Website Improvement:

   • To analyze website usage and improve functionality and user experience.

4. Compliance and Legal Obligations:

   • To comply with UK/EU laws and regulations, including taxation and fraud prevention.

5. Customer Support:

   • To respond to inquiries, resolve issues, and provide customer support.

3. How We Share Your Information

We may share your personal information under the following circumstances:

• With Service Providers: To trusted third parties who assist us in operating our website, delivering products, or providing services.
• With Regulatory Authorities: To comply with legal obligations or respond to lawful requests from government authorities.
• In Business Transfers: If EMRE is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Your Rights

As a resident of the UK or EU, you have the following rights under the General Data Protection Regulation (GDPR):

1. Access: The right to request access to your personal data.
2. Correction: The right to correct any inaccuracies in your personal data.
3. Deletion: The right to request deletion of your personal data.
4. Objection: The right to object to the processing of your data for marketing purposes.
5. Data Portability: The right to request your data in a portable format.
6. Withdraw Consent: The right to withdraw consent where it has been provided.

To exercise these rights, please contact us at [email protected].

6. Data Security

We implement robust technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data.
• Secure servers and firewalls.
• Regular monitoring and updates to our security protocols.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences.
• Track website usage.
• Deliver tailored content and advertisements.

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the effective date prominently displayed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

EMRE IMPORT AND EXPORT LTD
24 Oxford Road North, London, England, W4 4DH
Email: [email protected]