Welcome to EMRE IMPORT AND EXPORT LTD (“we,” “us,” or “our”). By accessing or using our website, services, and products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you do not agree to these terms, you should not use our services or website.

1. Definitions

• “Company” refers to EMRE IMPORT AND EXPORT LTD.
• “User” or “You” refers to any individual or entity accessing our website or using our services.
• “Products” refers to any goods offered by EMRE, including but not limited to beef, lamb, pork, chicken, and seafood.

2. Eligibility

To use our services, you must:

1. Be at least 18 years old.
2. Have the legal capacity to enter into a binding agreement.

3. Use of the Website

• You agree to use our website for lawful purposes only and in accordance with these terms.
• You must not engage in activities that could harm the website, its users, or its functionality, including:
  • Introducing viruses, malware, or harmful code.
  • Attempting unauthorized access to the website or its server.
  • Misrepresenting your identity or providing false information.

4. Ordering and Payment

1. Placing Orders:

   • All orders are subject to acceptance and availability.
   • You are responsible for ensuring the accuracy of order details, including product types, quantities, and delivery information.

2. Pricing and Payment:

   • Prices are subject to change without prior notice.
   • Payment must be made in full at the time of placing an order, unless otherwise agreed.

3. Order Confirmation:

   • A contract between you and EMRE is formed when we issue a confirmation of your order.

5. Delivery

• Delivery times are estimates and may vary due to unforeseen circumstances.
• Risk of loss or damage to goods passes to you upon delivery.
• You are responsible for ensuring someone is present to accept the delivery.

6. Returns and Refunds

1. Eligibility:

   • Returns are accepted only for defective or incorrect products, provided they are reported within 24 hours of delivery.

2. Process:

   • Contact us via email or phone to initiate a return.
   • Refunds will be processed after the returned product is inspected and deemed eligible.

3. Exclusions:

   • Products that are perishable or damaged due to improper handling/storage after delivery are not eligible for returns.

7. Intellectual Property

• All content on our website, including text, images, logos, and designs, is owned by or licensed to EMRE.
• You may not reproduce, distribute, or use any content without our prior written consent.

8. Limitation of Liability

1. EMRE is not liable for:

   • Indirect, incidental, or consequential damages arising from the use of our products or services.
   • Delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or transport disruptions.

2. Our maximum liability, in any case, is limited to the value of the products purchased.

9. Indemnification

You agree to indemnify and hold EMRE harmless from any claims, damages, or expenses arising out of your use of our website or breach of these terms.

10. Privacy and Data Protection

Your use of our website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Compliance with Laws

• EMRE complies with all applicable UK and EU regulations, including food safety standards, hygiene protocols, and trade laws.
• You are responsible for ensuring that your use of our products complies with local laws in your jurisdiction.

12. Amendments

We reserve the right to update or modify these terms and conditions at any time. Changes will be effective upon posting to our website, and your continued use of our services signifies your acceptance of the updated terms.

13. Governing Law and Jurisdiction

• These terms are governed by the laws of England and Wales.
• Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us:

EMRE IMPORT AND EXPORT LTD
24 Oxford Road North, London, England, W4 4DH
Email: [email protected]

By using our website or purchasing products from EMRE, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing EMRE IMPORT AND EXPORT LTD.